Connected Car –Technology takes the wheel to reshape Automotive Industry

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Although most other connected-vehicle features rank higher, 22% of U.S. vehicle owners are interested in purchasing songs, audio books or movies from within their vehicles.                                                  – Gartner 2013

Revenue derived by service providers for the connectivity and other basic value-added services they provide to the automotive, transport, and logistics (a.k.a. connected car) segment to more than triple from 2013 to 2018, to $16.9 billion worldwide.

Some of the leading service providers in machine-to-machine space are seeing as much as 90% of their M2M revenue coming in from the connected car segment. Continue reading

Driving Contact Center Effectiveness with Advanced Analytics

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  90% customers first attempt to find solutions on their own without calling customer service   80% Customers believe that having the option of interacting with a human is critical (compared to IVR option when they call)   Head count accounts form 70% share of cost in a traditional contact center   67% consumers are willing to spend more on products and services offering a superior customer service experience   Probability of selling to an existing customer is 60- 70%, and for a new prospect it is 5% to 20% Continue reading