As futurist and philosopher Alvin Toffler once wrote: “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”
Although most other connected-vehicle features rank higher, 22% of U.S. vehicle owners are interested in purchasing songs, audio books or movies from within their vehicles. – Gartner 2013
Revenue derived by service providers for the connectivity and other basic value-added services they provide to the automotive, transport, and logistics (a.k.a. connected car) segment to more than triple from 2013 to 2018, to $16.9 billion worldwide.
Some of the leading service providers in machine-to-machine space are seeing as much as 90% of their M2M revenue coming in from the connected car segment.
Today’s marketplace has undergone a radical shift in terms of their digital intent and SMAC has been at the forefront for this disruptive overhaul of how businesses operate. Unarguably, these Influential factors are touted as the next wave for the technology industry.
Outsourcing operations in today’s fast changing economy has become synonymous to “offshoring” business for establishing a competitive edge & an unquestioned necessity which no organization can deny.
90% customers first attempt to find solutions on their own without calling customer service 80% Customers believe that having the option of interacting with a human is critical (compared to IVR option when they call) Head count accounts form 70% share of cost in a traditional contact center 67% consumers are willing to spend more on products and services offering a superior customer service experience Probability of selling to an existing customer is 60- 70%, and for a new prospect it is 5% to 20%