Learn, Unlearn, Relearn – Key to building a successful career in Analytics


As futurist and philosopher Alvin Toffler once wrote: “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” Continue reading


Connected Car –Technology takes the wheel to reshape Automotive Industry



Although most other connected-vehicle features rank higher, 22% of U.S. vehicle owners are interested in purchasing songs, audio books or movies from within their vehicles.                                                  – Gartner 2013

Revenue derived by service providers for the connectivity and other basic value-added services they provide to the automotive, transport, and logistics (a.k.a. connected car) segment to more than triple from 2013 to 2018, to $16.9 billion worldwide.

Some of the leading service providers in machine-to-machine space are seeing as much as 90% of their M2M revenue coming in from the connected car segment. Continue reading

Driving Contact Center Effectiveness with Advanced Analytics


  90% customers first attempt to find solutions on their own without calling customer service   80% Customers believe that having the option of interacting with a human is critical (compared to IVR option when they call)   Head count accounts form 70% share of cost in a traditional contact center   67% consumers are willing to spend more on products and services offering a superior customer service experience   Probability of selling to an existing customer is 60- 70%, and for a new prospect it is 5% to 20% Continue reading